In question numbered 18 above, choose the best option from letters A – E that…

A hotel is supposed to be a home away from home, but one we – 17 – was hell away from home. Initially, we were deceived by the beautiful surroundings and by the manager’s – 18 – which was warm and inviting. After the usual – 19 – and signing of forms, we were checked in We later discovered, to our utter dismay, the the hotel – 20 – many facilities and that the few available – 21 – were either faulty or – 22 -. The rooms were somehow tolerable, but there was something we could not manage – food. We complained. Infact, we ate just to – 23 – alive since whatever was on the – 24 – have no – 25 -. The services there were definitely – 26 -. By the time we were due to – 27 – the following day, everybody heaved a sigh of – 28 -. Maybe I heard the manager say: Did you – 29 – a nice stay? And thinking he heard somebody say yes, he quickly added: Please – 30 – again.